Courses

More than 10,000 students have learned valuable skills from my courses - taught online, in university classrooms, corporate training seminars and conference workshops.  I'll continue to migrate these courses to Udemy, Skillfeed, Periscope and other online platforms for you to attend via computer or mobile device.  Check out the courses below and visit again soon for more!

THE 9 PRINCIPLES OF FEEDBACK

Here is the course that reveals all: How to create grateful and appreciative clients who energize you. How to turn “satisfied” customers into life-time customers.  How to save massive time and money when gathering & acting on feedback.  And how to ask all the right questions in the right way at the right time to gather meaningful feedback that yields verifiable outcomes.

Don't Launch Your Survey Yet - Fix these 4 "traps" first!

For those that CREATE online surveys, reaction sheets, and evaluation forms:  Learn to identify and avoid the 4 time-wasting traps in SurveyMonkey, Qualtrics, Survey Gizmo and other web-based survey creation tools that reduce response rates, annoy respondents & muddy your results. 

Secrets That Make Surveys Work

You just created a survey for your customers, members, employees, or students – that’s great! Now comes the hard part: trying to get a lot of people to fill it out and give meaningful comments so you have valid and useful results. But how do you get people to NOT skip your instructions, make rating errors, and write vague and unhelpful comments?  Here are the answers.